Privacy Policy | Lavie Bella Head Spa

Effective Date: June 13, 2026

Lavie Bella Head Spa LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at laviebella.com, use our services, or interact with us via text message, email, or other channels.

1. Information We Collect

We may collect the following types of information:

Contact Information: Name, phone number, email address, and mailing address.
Appointment Information: Service type, date, time, therapist preference, and special requests.
Payment Information: Payment is processed securely by Stripe. We do not store your credit card number, CVV, or full payment details on our servers. Stripe may retain transaction records in accordance with their privacy policy.
Communication Records: Records of SMS and email interactions, including appointment reminders, marketing messages, and customer support communications.
SMS Consent Records: Timestamps, consent method (which form you used), and the consent language displayed at the time of opt-in.
Quiz and Assessment Data: Responses to our scalp health quiz, giveaway quiz, and related assessments.
Website Usage Data: IP address, browser type, device information, pages visited, duration of visits, and interactions with our website, collected via cookies and analytics tools.

2. How We Use Your Information

Your information is used to:

Confirm, manage, and follow up on appointments.
Send appointment confirmations, reminders, and post-visit follow-ups.
Deliver promotional offers, giveaway updates, and marketing communications (with your consent).
Provide personalized scalp health recommendations based on quiz responses.
Process payments and manage gift cards.
Provide customer support.
Improve our website, services, and client experience.
Comply with legal obligations, including TCPA record-keeping requirements.

3. SMS Data Collection & Usage

When you opt in to receive text messages from Lavie Bella Head Spa, we collect and store the following SMS-related data:

Your phone number and opt-in status.
Consent records, including the date, time, and method of opt-in.
Message history (messages sent and received).
Opt-out records (when you reply STOP or otherwise unsubscribe).

We send two types of text messages, both from the same number, (657) 337-7880:

Transactional Messages (appointment confirmations, reminders, follow-ups)
Marketing Messages (promotional offers, giveaway updates, referral notifications)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the text messaging platform who assist in delivering our messaging services.

4. Cookies, Tracking & Analytics

We ask for your consent before any analytics or marketing cookies load. When you first visit, a banner lets you accept or decline. Until you accept, only strictly necessary cookies are used — the analytics and marketing technologies below do not run. You can change your choice at any time using the "Your Privacy Choices" link in our website footer.

Our website uses the following tracking technologies, which load only after you accept:

Meta Pixel (ID: 768759765637242), provided by Meta Platforms, Inc. (Facebook/Instagram): Used to measure the effectiveness of our advertising, understand website visitor behavior, and deliver targeted ads on Meta platforms. The Pixel collects data such as pages visited, actions taken, and device information. You can also opt out of Meta tracking through your Facebook ad preferences or browser-based opt-out tools.
Google Analytics 4, provided by Google LLC: Used to understand how visitors use our website, including pages viewed, time spent, and navigation patterns. We use Google Consent Mode v2, which keeps analytics cookies disabled until you accept.
Essential Cookies: Cookies necessary for the website to function properly, such as security and recording your privacy choice. These are always active and do not require consent.

Global Privacy Control (GPC). If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of non-essential analytics and marketing cookies: those technologies will not load, and no consent banner is shown. You can still review or change your choice through the "Your Privacy Choices" link.

5. Information Sharing

We do not sell your personal information. We may share information only in the following circumstances:

Service Providers: We share information with trusted service providers who assist us in operating our business, including payment processing (Stripe), SMS delivery (Telnyx), and analytics services. These providers are contractually obligated to protect your data.
Legal Compliance: We may disclose information if required by law, regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Data Retention

SMS consent records are retained for a minimum of five (5) years in accordance with TCPA record-keeping requirements.
Appointment and client records are retained for the duration of our business relationship and for a reasonable period thereafter.
Payment records are retained as required by applicable tax and financial regulations.
You may request deletion of your personal data at any time, subject to our legal retention obligations.

7. Data Security

We use industry-standard security measures to protect your personal information, including encrypted connections (HTTPS), secure payment processing via Stripe, and restricted access to personal data. While no system is 100% secure, we take reasonable measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction.

8. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it.
Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions (such as legal retention requirements for SMS consent records).
Right to Opt Out / Your Privacy Choices: We do not sell your personal information. You can control non-essential analytics and marketing cookies at any time using the "Your Privacy Choices" link in our website footer. We also honor Global Privacy Control (GPC) browser signals as a request to opt out of those cookies.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. You will not receive different pricing, quality, or service levels for exercising your rights.
Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.

To exercise any of these rights, please contact us at Hello@LavieBella.com or (562) 543-2226. We will respond to verifiable consumer requests within 45 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us immediately and we will take steps to delete the information.

10. Third-Party Links

Our website may contain links to third-party websites or services (such as scheduling platforms, social media, and review sites). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Business: Lavie Bella Head Spa LLC
Address: 11688 South St, Ste B-202, Artesia, CA 90701
Email: Hello@LavieBella.com
Phone: (562) 543-2226